How we can help
The support below is available across our services. If what you need is not listed, ask anyway — most requirements can be accommodated with enough notice.
Wheelchair access
Our fleet includes wheelchair-accessible vehicles fitted with ramps, floor tracking and securing straps, so wheelchair users travel safely alongside the rest of the group. Let us know at the time of booking so the right vehicle is allocated.
Help boarding
Drivers are happy to assist with steps, luggage and finding a seat. If a passenger needs extra time to board, tell us in advance and we will build it into the schedule rather than leaving anyone feeling rushed.
Assistance dogs
Recognised assistance dogs are welcome on all our vehicles at no extra charge. Mentioning it when you book means the driver knows to expect you and can keep a suitable space free.
Non-visible disabilities
Not every requirement is obvious. Anxiety, autism, hearing or sight loss, chronic pain and fatigue all affect how a journey feels. Tell us what helps and we will pass it on to the driver discreetly.
Seating and companions
We can reserve seats near the front, keep a group together, or make space for a companion or carer travelling with you. Ask when booking and we will note it against your journey.
Advice before you book
Unsure whether a particular vehicle or pick-up point will work? Call us and describe the situation. We would rather spend ten minutes on the phone than have you arrive to something unsuitable.
Arranging assistance
Three steps, and the earlier you start the more we can do.
Tell us what you need
Call or email with your journey details and the assistance required. There is no form to fill in and no medical evidence to provide.
We check and confirm
We match your requirements to a suitable vehicle, brief the driver, and confirm in writing what has been arranged so nothing depends on memory.
Travel with confidence
Your driver will already know what is needed on the day. If anything changes before you travel, contact us and we will adjust the arrangements.
Talk to us about your journey
Describe what you need and we will tell you what we can do. No obligation, and no need to have your booking finalised first.